Returns & Exchanges
At NovaEL, we want you to be completely satisfied with your purchase.
Size Exchange
If the size is not suitable, you may request an exchange within 5–7 days from the date of receiving your order.
The item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- Returned in its original packaging
Items that show signs of wear, washing, alteration, perfume, stains, or damage caused after delivery cannot be exchanged.
Returns for Defective Items
Returns are accepted only if the item has a manufacturing defect or arrives damaged, such as:
- Torn or damaged fabric
- Manufacturing defects
- Incorrect or defective item received
You must contact us within 5–7 days of receiving the order.
The item must not have been worn, washed, altered, or used.
Return & Exchange Process
To request an exchange or return, please contact NovaEL through our official contact channels and provide:
- Your order number
- The reason for the request
- Clear photos of the item if there is a defect
Our team will review your request and provide the next steps.
Shipping Costs
For size exchanges, shipping costs may be charged to the customer.
If the return is due to a confirmed manufacturing defect or an incorrect item sent by NovaEL, NovaEL will cover the return shipping cost.
Refunds
Approved refunds will be processed after the returned item is received and inspected.
Refund timing may vary depending on the original payment method.
Non-Returnable Items
Items cannot be returned or exchanged if they:
- Have been worn or used
- Have been washed
- Have been altered
- Have missing tags
- Are not in their original condition