Privacy Policy
NovaEL respects your privacy and is committed to protecting your personal information.
Information We Collect
When you place an order, create an account, contact us, or use our website, we may collect information such as:
- Full name
- Phone number
- Email address
- Delivery address
- Order details
- Payment and transaction information
- Website usage information
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Contact you regarding your order
- Provide customer support
- Manage returns and exchanges
- Improve our website and services
- Prevent fraud and misuse
- Comply with legal and accounting requirements
Payment Information
Payments may be processed through third-party payment providers. NovaEL does not store complete bank card details on its own servers when payment is handled by an external payment provider.
Cookies
Our website may use cookies and similar technologies to keep the website working correctly, remember your preferences, manage your shopping cart, and understand how visitors use the website.
Sharing of Information
We may share necessary information with trusted service providers such as:
- Shipping and delivery companies
- Payment processors
- Website and hosting providers
- Service providers required to complete your order
We do not sell your personal information.
Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure.
Your Account
If you create an account, you are responsible for keeping your login details secure.
Data Retention
We retain personal and order information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, and comply with legal obligations.
Your Rights
You may contact us to request access to, correction of, or deletion of personal information where applicable.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact NovaEL through our Contact Us page.